Can i speak to Chloe Burns in tecnichan support, please?

Just a moment, i'll put you on hold... . I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client. Can i transfer you to Bill Jones from the same departament?

No, i'd rather speak to Chloe directly.

Ok, I understand

Could you ask her to return my call, please?

We've got a problem with our caputat program. 

We need a solution urgently.

Let me write down your name and control

It's Steve McGough.

Can you spell your last name, please?

Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 992

Ok. Let me check that. It's 061 209 992?

No, it's 922 at the end. 061 209 922.

061 209 922. Ok. And the message is to call you urgently about a software problem.

That's right

I expect her to be free at around 1.00.