Reading Your Turn

 Student A: You a customer calling customer services with a complaint. Turn to page 86 and answer Student B's questions.

Students B: You are a customer  relations clerk. Turn to page 94. Ask questions to fill in the customer complaint form. Then apologise to the customer and suggest a suitable solution to the problem.

a)Hello, I am calling from Magic Electrics regarding invoice number 007865. I am speaking with Joan, the contact person for our account.

b)Agent: Hello Joan, how can I assist you today?

a)Customer: We have a product that is under warranty until next month, but we are experiencing some issues with it.

b)Agent: I'm sorry to hear that. Could you please explain the nature of the issue or your complaint with the product?